Refund Policy

Before you proceed to submit a refund, we urge you to request for assistance in understanding the product that you purchased to ensure that you gain the maximum amount of value possible. After all, you did purchase one of our products for a distinct reason - whether it's to discover more about your identity, learn more about your life's journey, or even to embark on the magnificent journey of individuation. We'd very much like to help you achieve that, and we'll work tirelessly to ensure tha...

Turnaround All orders are processed for fulfillment within 48 hours after being placed between Monday and Friday, from 8am to 5pm (GMT+8). Your order should be scheduled for dispatch in the next few days. Carriers We use USPS as our carrier to deliver most of our orders internationally. If USPS does not deliver to your country, we will opt for an alternative carrier that offers a similar or faster shipping duration at our discretion. Order Tracking If a tracking number is provided by the sh...

Unfortunately, we are unable to process refunds for subscriptions. All billing cycles that have already been paid and processed are non-refundable. You are, however, free to cancel your subscription at any point in time. This will prevent you from being billed during your next billing cycle. To cancel your subscription, all you have to do is get in touch with us at contact@individualogist.com, click on the live chat bubble at the bottom and we'll guide you through the cancellation process!

Unfortunately, we are unable to issue you a refund after the 60-day duration. The reason for this is to minimize the number of customers abusing our guarantee. However, if you truly are dissatisfied with your purchase, you can always get in touch with us at contact@individualogist.com and we'll certainly do our best to enhance your experience with us.

Upon receipt of your refund request, your refund will take approximately 3 to 5 working days to be fully processed. This estimated duration is limited to purchases made online through PayPal or Stripe. There are rare instances where this might take slightly longer. Rest assured, we'll do our best to process your refund as quickly and painlessly as possible. If you require further assistance, please contact us through the following means: Email - contact@individualogist.com