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Product Deliverability And Formats

Refer to this section of you have a question about the format of our products or if you encounter any difficulty with accessing our products.

  • I cannot access my account(s)

    If you can't log into one of your accounts with us (either your Tree Of Life account or Natal Chart account), then first of all please accept our sincerest apologies for the inconvenience caused. We'r...

  • Information on Natal Chart Accounts

    The Natal Chart Platform (https://natal.individualogist.com) is a subsidiary of Individualogist.com that's been created in partnership with renowned Astrologer, Kelli Fox. Within the platform, you are...

  • I have not received my purchase, what now?

    As soon as a purchase is made, an automated e-mail containing your link to the Download Area for your purchase is sent to your e-mail inbox. There are a number of possibilities that you did not receiv...

  • I've lost the Download Area to my purchase, what should I do?

    Don't worry - all you have to do is send in an e-mail to [email protected] or speak with any one of our Support Agents and we'll have it sent to you immediately! Do provide us with the e-mai...

  • Do you support other languages?

    Unfortunately, as of right now, all of our products are only available in English. However, if there are enough requests for our products in another specific language, we might look towards doing a tr...

  • Does Individualogist.com provide materials in physical formats?

    Unfortunately, we're only able to send you products in digital formats. This often includes PDFs and MP3s. Producing our products in physical copies costs more than we can afford - or at least, more t...