Customer Support

We strive our best to respond to all e-mail requests as quickly as possible. You can expect a response from us by the next working day. If you're able to get in touch with our support agents via Live Chat, you can expect a response within 10 to 15 minutes if they're online. If not, an e-mail will be sent to you from your assigned support agent by the next working day. If you're trying to reach us through our email and chat channels, please note that our call agents are only available from Mond...

Our lovely support agents will do everything they can to ensure that your experience with us is nothing short of exceptional! If your question isn't answered here, simply get in touch with them by clicking on the little icon at the bottom right corner of your screen! If our agents are unavailable, simply drop us an e-mail at contact@individualogist.com and we'll respond to you at our soonest :)

We're able to answer any questions that you might have relating to our products, operations, processes, and psychology/spirituality related topics such as Individuation and Archetypes. Unfortunately, the level of assistance that we're able to administer diminishes once topics deviate from the subjects above. Nevertheless, we'll do our best to help you in your personal situation, your life journey, and your understanding of your Archetype!