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How long will it take to get a response?

We strive our best to respond to all e-mail requests as quickly as possible. You can expect a response from us by the next working day.

If you're able to get in touch with our support agents via Live Chat, you can expect a response within 10 to 15 minutes if they're online. If not, an e-mail will be sent to you from your assigned support agent by the next working day.

If you're trying to reach us through our toll-free hotline (1-888-487-3520), please note that our call agents are only available from Monday to Friday, 9am - 6pm UTC.

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