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How do I submit a refund?

Before you proceed to submit a refund, we urge you to request for assistance in understanding the product that you purchased to ensure that you gain the maximum amount of value possible. 

After all, you did purchase one of our products for a distinct reason - whether it's to discover more about your identity, learn more about your life's journey, or even to embark on the magnificent journey of individuation. 

We'd very much like to help you achieve that, and we'll work tirelessly to ensure that your trust is not betrayed, and that your purchase does not go to waste. To do this, please drop us an e-mail at [email protected] with your query, and a senior individuation expert will be in touch with you shortly. 

Submitting a refund request is as simple as dropping an e-mail to [email protected] Please mention 'Refund Request' in the subject to ensure we don't miss it out!

If you would absolutely like to proceed with requesting for a refund, please provide us with the following information that you used during the checkout process:

1. Your name

2. Your e-mail (used during the purchase)

3. Your order ID (this was e-mailed to you in a receipt)

4. The name of the product you would like to refund

Providing us with this information will allow us to process your refund faster than usual. After submitting your refund, you will hear back from us in 1 to 2 working days. 

Rest assured, we will always respect and uphold our 60-day money-back guarantee. We prioritize your satisfaction over all else!

IMPORTANT: Do note that monthly subscriptions are non-refundable. You are, however, able to cancel your subscription at any time before your next cycle of billing. We do sincerely apologize for this inconvenience. However, if you're truly dissatisfied with your experience with any of our subscription-based products, please get in touch with us and we'll do everything we can to improve your experience and ensure that you don't leave empty-handed!

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