How long will it take to get a response?

We strive our best to respond to all e-mail requests as quickly as possible. You can expect a response from us by the next working day.

If you're able to get in touch with our support agents via Live Chat, you can expect a response within 10 to 15 minutes if they're online. If not, an e-mail will be sent to you from your assigned support agent by the next working day.

If you're trying to reach us through our email and chat channels, please note that our call agents are only available from Monday to Friday, 9am - 6pm UTC.