Payment Issues

Why wasn't my credit card accepted?

Your credit/debit card was not accepted due to one of the following reasons: 1. Your credit/debit card has insufficient funds 2. Your credit/debit card has expired 3. The information you entered was incorrect 4. Certain restrictions might have been applied on your card (this can happen for new cards, cards that are not yet activated, or cards that have not been approved for online transactions) There are numerous other reasons as to why your payment was rejected. Unfortunately, we have litt...

Do you accept other forms of payment?

Individualogist.com currently only accepts payments through most major credit/debit cards, such as VISA, MasterCard, and American Express. We also accept payment through PayPal. Unfortunately, we do not accept other forms of payment outside of the above options at the moment, but certain arrangements can be made. If you prefer to make payment through alternative methods, such as bank or wire transfers, please get in touch with us at contact@individualogist.com. Please note that this is not a...

Is making payment on your website secure?

Yes! Individualogist's leverages on reliable payment partners and processors that make use of secure protocols (SSL Technology) to protect your credit card information. Individualogist.com does not store your credit card information, and any information that we collect will never be sold to third parties.

Why was I charged?

Noticed a charge from Individualogist in your bank or credit card statement? We don't always remember everything we purchase! Please search your e-mail inbox for an e-mail from "Individualogist.com", "The Individualogist Team", or "contact@individualogist.com". A receipt is automatically sent to your e-mail immediately after purchasing any one of our products. Individualogist.com will never abuse your trust. If you do believe that you have been wrongfully charged, please get in touch with us ei...

How do I get a coupon code?

Currently, coupon codes are only reserved for promotional periods and festive seasons. Periodically, perhaps every few months or so, we do send out coupon codes to our active subscribers. If you do not have a coupon code at the moment, not to worry! As long as you're subscribed to our mailing list, you will receive one eventually! In the mean time, it's certainly in your best interest to avoid hesitation, especially when your personal growth is time-sensitive! Do sooner you begin with our pro...